At Power Steering Rack Direct Ltd, we strive to provide our customers with high-quality products and excellent customer service. If you are dissatisfied with your purchase, we offer a return policy to ensure your satisfaction. Please review the following terms and conditions for our return policy:

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1. Eligibility: Our return policy applies to new and used power steering racks purchased from our website. To be eligible for a return, the power steering rack must be in its original condition, unused, and undamaged. It must also be returned within the specified timeframe as outlined below.

2. Return Process: If you wish to return a power steering rack, please contact our customer service team within 14 days of receiving the product to request a return authorisation. You can contact us via email or phone; our team will provide further instructions on how to proceed with the return.

3. Return Authorisation: A return authorisation (RA) number will be issued to you upon approval of your return request. Returns must have a valid RA number to be accepted. Please include the RA number on the outside of the package when returning the product.

4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a traceable shipping method and ensuring the package, as we are not responsible for lost or damaged packages during transit.

5. Refund or Exchange: Once we receive the returned power steering rack and verify that it meets the eligibility criteria, we will process your refund or exchange as promised. Refunds will be issued to the original payment method used for the purchase, and businesses will be processed based on product availability.

6. Non-Returnable Items: Certain items may not be eligible for a return, including custom or special order power steering racks, power steering racks that have been installed, used, or damaged due to improper installation or handling, and power steering racks that are returned without the original packaging or accessories.

7. Warranty: A warranty covers our power steering racks against manufacturing defects. If you believe your power steering rack has a manufacturing defect, please get in touch with our customer service team for assistance.

8. Changes to Return Policy: We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. You must review our return policy periodically for any updates or changes.

9. Contact Us: If you have any questions or concerns about our return policy or need assistance, please contact our customer service team at contact@powersteeringrackdirect.com

 

Please note that by purchasing from Power Steering Rack Direct Ltd, you agree to comply with our return policy and terms and conditions.